1. About Us
2. What information we collect
2.1. Registering with Vertex Educations.
When you register on the Vertex Educations Website, we and third parties working with us will collect the following information:
- Name, Father’s Name, Email Id, Mobile Number, Date of Birth, Address, Class Studying, profile photo.
- Other personal data if you choose to register for a account via third party sites including Facebook and Google, and have provided your personal information on those platforms
- Data provided by you at enrolment in Courses.
- Your fee details and payment history.
- Information provided by you when you correspond with us (including via surveys).
- If payment is made by means of a card that you do not personally own, the permission of the card owner must always be obtained to make payments using the card. In using the system you confirm that you have such permission.
2.2. Accessing the Website
3. How we use your information
3.1. In providing our online services and products to you, we and third parties we work with will collect, store, and use your personal information for the following purposes:
3.2. to manage your Learner account;
3.3. to provide technical support to you;
3.4. to send notifications and updates about Courses you are enrolled on your mail/mobile number;
3.5. to contact you in order to invite you to share your opinions of and experiences with us, and to to publish customer reviews and ratings of our Courses on our Website or on other media channels;
3.6. for marketing purposes, where you provide us with your consent to receive marketing communications, which may include email and/or telephone communications with information, news, and offers of Courses on our Website and third party offers;
4. Whom we may share your information with
4.1. For the above purposes, we may share your information with our service providers who provide services such as website/software hosting, data analysis, payment processing, order fulfillment and other services.
4.2. our payment services providers such as Razorpay, Paytm;
4.3 We may share your personal information with our bankers for clearing necessary fees payments. This information shall be strictly up to the legal permissible limit and not exceeding.
4.4. customer relationship management service providers (which allows us, for example, to send personalised email communications to you);
4.5. Any entity to which we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other legal requirements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
5. Storage and Security of Information
5.1. All information is stored on our secure servers. When you register, we will share a password which enables you to access the Online Courses and Content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.
5.2. In circumstances where your personal information is collected, we use reasonable procedural and digital security measures that are designed to help protect against loss, unauthorized access, disclosure, alteration or destruction of information and data, such as password protection and secure socket layer. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe the security of your account has been compromised, please immediately notify us in accordance with the “Contact Us” section below.
5.3. Vertex Educations shall not be liable for any failure by the Student or third party making payment of Fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the Online Payment process or in respect of any omission to provide accurate information in the Course of the Online Payment Process.
6. Your Rights
6.1. If you have any privacy-related questions or unresolved problems, you may contact us using the information provided below.
We take seriously our legal obligation to protect the privacy of children. Accordingly, we do not knowingly collect or maintain personal information from persons under 13 years of age, and no part of the Website is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 13 years of age.
9. Refund & Cancellation Policy
Vertex Educations do our best to accommodate students’ needs and provide assistance, but students are expected to be sufficiently motivated and committed to the program in which they have enrolled. If a student is dissatisfied, he/she is expected to raise his/her concerns immediately and give us the opportunity to resolve them.
Kindly be informed that, we have a “NO-REFUND” policy. Fees are NON-Refundable once Paid.
10. Contact details
Vertex Educations Private Limited
First Floor, AMS park, Behind Hira Panna Jewellers,
Boring Road Crossing, Patna- 800001.
Call Us: +91 9031011932 | +91 9031011931